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Legal Terms

LEGAL NOTE The applicant declares that the information included in this form is true and agrees to his/her personal information and any other information relating to his/her policy being stored in files belonging to ENDESA, S.A. for the sending of advertising and offers from the company and third parties with whom the latter establishes a cooperative agreement, for products and services related to the supply of energy, telecommunications and Internet, financial services and insurance, and home equipment installation and support. Equally, the applicant agrees to said advertising being sent by email, in accordance with the provisions set out in Act 34/2002 of the Information Society and E-commerce Services. The applicant also agrees to this information being released to other organisations involved in activities related to those of the company and complying with the aforementioned objectives. He/she may also exercise in writing his/her right to oppose, access, rectify and cancel this data in accordance with Act 15/1999, of 13 December, regarding Personal Data Protection, and complementary legislation. In order to do this, he/she must submit a written signed request to the following address: Endesa Operaciones y Servicios Comerciales Apartado Postal 1128 41080 - Sevilla. This request must contain the following details: name and surname(s) of the private user, postal address for correspondence purposes, photocopy of national ID card and written confirmation of the request. Representation is to be proven by means of the corresponding documentation. PERSONAL DATA PROTECTION: DATA COLLECTION, HANDLING AND STORAGE With regard to ENDESA, S.A.'s handling of personal data, we are obliged to inform you that you are free to provide or refuse the release of data that may be requested for the purpose of subscribing or registering for any of the services offered by ENDESA, S.A. or any Endesa Group distributor via this portal. EOSC S.L. will collect personal data in an appropriate, pertinent and inexcessive manner for specific, explicit and legitimate ends, and will under no circumstances employ fraudulent or illicit means. Consequently, ENDESA, S.A. guarantees compliance with Organic Act 15/99, of 13 December, with regard to Personal Data Protection. The Act is also aimed at guaranteeing and protecting individuals' public freedoms and fundamental rights with regard to personal data handling, and the individual's honour and personal and family privacy in particular. Consequently, individuals' fundamental rights, in particular those set out in article 18 of the Constitution, are hereby protected. ENDESA, S.A. hereby states that since the aforementioned Act has come into force, the company's storage of data has been within the scope of legislation and, consequently, submitted to the principles, requirements and system established therein. ENDESA, S.A.'s principal aim in collecting personal data is to provide a personalised service on our website. This includes personalising services, interactive communication, online shopping and other types of services, the majority of which are free of charge. In order to be able to provide these services free of charge, advertising is displayed on the site, which means that, when registering as an ENDESA, S.A. user and providing us with their personal data, the applicant also agrees to its being used for the purpose of sending them advertising. By knowing more about you, ENDESA, S.A. can provide you with more appropriate content and advertising, and therefore a better service. ENDESA , S.A. reserves the right to modify its data protection policy at any time in order to adapt it to new legislation and comply with the same. The company will give sufficient notice on its website of any changes to be made before the time said changes are to take effect. 2) RIGHTS Prior to data collection, ENDESA, S.A. will inform you expressly, precisely and unequivocally of the existence of the file and its objective, of rights of access, rectification and cancellation and of the identity and address of the person in charge of data handling or their representative. In order to exercise your rights, send a signed written request to Endesa Operaciones y Servicios Comerciales Apartado Postal 1128 41080 - Sevilla. This request must contain the following details: name and surname(s) of the private user, postal address for correspondence purposes, photocopy of national ID card and written confirmation of the request. Representation is to be proven by means of the corresponding documentation. The applicant must give their unequivocal consent, which may be revoked at a later date. 3) SECURITY LEVELS ENDESA, S.A. has adopted the legally established security levels for personal data protection, employing any technical means and measures necessary for avoiding the alteration, loss, misuse, unauthorised access or theft of the same. Notwithstanding this, the user must bear in mind that, due to their global nature and character, operations conducted over the Internet are not impregnable. 4) RELEASE OF DATA TO GROUP ORGANISATIONS Equally, the user accepts that their data may be released for handling and for complying with the aforementioned objectives, which are the sending of commercial information with regard to products and services related to the supply of energy, telecommunications and Internet, financial and insurance services, and home equipment installation and support, to other members of the ENDESA Group (Group being understood to be that set out in article 4 of the Stock Market Act), to companies in which said group has holdings, or to others with which Group companies hold cooperative agreements. Acceptance of these terms and conditions can be revoked, although not backdated, according to that the provisions set out in Organic Act 15/99, of 13 December. 5.) RELEASE OF DATA TO THIRD PARTIES In the event that ENDESA, S.A. releases the user's data to a third party, the user will be notified of this on the data collection forms, together with information identifying the third party to whom the data is to be released, its business activity and the objective of said release. LEGAL NOTE: GENERAL TERMS AND CONDITIONS FOR ACCESS TO AND USE OF OUR ON-LINE OFFICE The use of this portal awards you the status of user of the portal (henceforth "the User") and expresses your full acceptance, without reservation, of each and all of the General Terms and Conditions published by ENDESA, S.A. at the time the portal is accessed, without affecting the acceptance of any particular conditions that may apply. Any use other than that authorised is expressly prohibited, and ENDESA, S.A. has the power to refuse or withdraw the right to access the portal at any time and without prior notice to any User who does not comply with the general terms and conditions or any particular conditions that may apply. MODIFICATIONS ENDESA, S.A. reserves the right to modify these conditions at any time and without prior notice. In these cases the modifications will be published and and users notified as far in advance as possible. Equally, the right is reserved to modify the presentation and configuration of the portal at any time and without prior notice. CONSUMERS AND USERS For company operations users declare that they are conducting business on behalf of a company, with full powers awarded to this effect. Under no circumstances will the user be considered consumer or end-user, in virtue of the provisions set out in Act 26/1984, of 19 July, for the defence of Consumers and Users. ACCESS AND USE OF THE PORTAL Access and use of the portal is free of charge for Users and does not require prior registration by the general User. Notwithstanding this, specific information and services offered through the portal may only be accessed and used following registration as a User. The User makes the commitment to use his/her user name and password diligently and not make it available to third parties, and must also inform ENDESA, S.A. as soon as possible of any loss, theft or risk of access to the same by a third party. By selecting the possibility of accessing the points of delivery Tariff and Free Market with a presentation in one sole interface, the customer is fully aware of and expressly accepts the fact that these points of delivery correspond to different markets in which applicable regulations differ. The User is equally aware of and expressly accepts the fact that said points of delivery are integrated into differentiated databases with differentiated forms of access, and nevertheless requests this expressly through acceptance of this point, that the presentation will be conducted on a single interface in order to provide a joint view of all of its points of delivery. To this end, the customer requests that the person in charge of handling data accesses the different databases independently, storing and presenting all points of delivery together and authorising the person in charge to access the databases in this way solely for the aforementioned purposes and in such a way that the data may not be viewed by any other person or company than the interested party themselves. By authorising a third party to access the data included in the supply point(s) under my ownership I am fully aware of and expressly agree to the authorised person accessing specific information and having the power to conduct certain operations. The authoriser therefore exclusively assumes full responsibility for the authorised person's access to and use of data, and expressly exempts the person in charge of data handling or ENDESA S.A. from any type of responsibility that may derive from any type of administrative, judicial or arbitral claim that the authoriser, authorised person or third parties may make with regard to any inappropriate or illegal access and use by the authorised person as a consequence of the aforementioned authorisation. RESTRICTIONS OF USE When accessing our website the user is expressly authorised to view all information contained on the page, and to make private copies of the same on their personal computer, provided that said content is for their exclusive use and not released to third parties at a later date. Consequently: 1) the user is not authorised to reproduce or copy, distribute, modify, pass on or publicly communicate information contained on the portal, unless they have authorisation from the holder of the corresponding rights or are legally permitted to do so. 2) the user is not authorised to use the information contained on the website for purposes of direct sales or any other type of commercial objective, send unsolicited messages to a number of people regardless of the purpose, or commercialise this information in any way whatsoever. 3) the user is not authorised to delete, remove or manipulate the copyright or other means of identifying the rights of ENDESA, S.A. or its incorporated owners, or technical protection mechanisms, digital fingerprints or any other type of protective mechanisms. 4) the user is not authorised to dismantle, dissemble or invert the databases in which the portal's information are stored. 5) the user is not authorised to carry out spamming activities in their use of the portal or as a consequence of using the portal or the information services for sales purposes or other commercial business, to a number of people without prior request or consent, or any other messages not previously requested or consented to, or to forward messages not previously requested or consented to, or use distribution lists they may have access to via the portal. Any infringement of the provisions set out in this paragraph shall be considered an infringement of the intellectual property rights of ENDESA, S.A., pertaining to the obligations legally established to this end, and may give rise to the corresponding civil or legal action being taken. OWNERSHIP OF CONTENT All information contained on this website, including any type of content, whether texts, images, graphics or HTML, JAVA, JAVA Script or Active X codes is intellectual and industrial property owned by ENDESA, S.A. The company has the exclusive right to exploit the aforementioned intellectual property in any form and, in particular, the right of reproduction, distribution, publishing and transformation. ENDESA, S.A. does not transfer in full or partially, or grant Users licence or authorisation to intellectual or industrial property rights, or any other type of rights relating to the portal. Furthermore, ENDESA, S.A. guarantees that the content, including intellectual property, is neither illicit nor infringe current legislation. Consequently, the content of the website will not be xenophobic, pornographic, discriminatory or racist in nature or promote violence in any way. In addition, ENDESA, S.A. will adopt whatever legal measures it deems necessary to impede any type of illegal or immoral conduct. EXCLUSION OF GUARANTEES AND OBLIGATIONS With regard to the exclusion of guarantees and obligations, ENDESA, S.A. is not liable for: 1. Any type of damages deriving from the products or services provided or offered by third parties or organisations via the portal, and in particular those: a) which do not comply with the law, morality and good customs, or public order, or the use of products and/or services offered negligently or incorrectly, or for illicit ends or purposes, or contrary to what is established in these general terms and conditions or in any applicable conditions that may be applied. b) which infringe upon intellectual and industrial property rights. c) which infringe upon professional secrets. d) which infringe upon rights of honour, personal and family privacy and image, and those relating to infant and child protection. e) which involve unfair competition. f) which involve illicit advertising or illegal or pornographic acts. g) which involve illicitness or a lack of veracity, exactitude, reliability, pertinence, contemporariness and exhaustivity of content and information transmitted or made available to Users, including information or services provided by third parties or by Users via this portal. h) which involve non-compliance, delayed compliance or insufficient compliance with, or termination for any reason, of contracts entered into with third parties for the provision of services via this portal. ENDESA, S.A. will only be liable for its own services and content directly originating therefrom and identified with its Copyright as a brand or intellectual or industrial property of ENDESA, S.A. i) which involve incompetence on the part of the User or the User's adoption of the identity of a third party. 2. Any type of damages deriving from unauthorised third parties' knowledge of the type, conditions, characteristics and circumstances of Users' use of the portal and the services offered. 3. Any type of damages deriving from the existence of errors in the use or in accessing the website, including access to or use of services, in the content or in the fact that said content is not up to date, despite the company's commitment to avoid such circumstances by updating and correcting said content. This is to say that no liability is accepted for lack of availability or continued operation of the portal and its services, or failures to access the different pages on the portal's website or those where services are provided. 4. Any type of damages deriving from information contained on the website, or hypertextual links to which this website may transfer the User. The objective of the links appearing on the site is purely informative, and under no circumstances whatsoever will ENDESA, S.A. be liable for the results of Users' accessing the aforementioned links. Consequently, ENDESA, S.A. will not be liable for: a) the availability, accessibility and operation or continuity of linked websites. b) the quality, lawfulness, reliability, utility, veracity, validity, exhaustivity and/or authenticity of the content existing on linked sites. c) the maintenance, service or transfer of content existing on linked sites. 5. Any type of damages deriving from the existence of a virus in the IT system, electronic documents or User files. Equally, for viruses encountered in services provided by third parties via the portal, causing alterations to the IT system, electronic documents or User files. 6. Under no circumstances, including that of negligence, for the loss of business, loss of use, loss of profits, loss of data, indirect, secondary, special or consequential damages resulting from access to or use of the Portal's services, or encountered in any other form within the scope of that stated here. 7. Damages that may derive from unauthorised third party knowledge of the type, conditions, characteristics and circumstances of user access to and use of the portal, in addition to the information and services, as well as non-compliance by users of their obligations with regard to personal data. With regard to the limitation of liabilities, ENDESA, S.A. rejects all guarantees related to the portal's services, whether they be express, implicit or compulsory, including but not limited to implicit guarantees of commercialisation and adaptation to specific needs and compulsory protection guarantees against non-compliance. USE OF COOKIES ENDESA, S.A. will employ "cookies" and "logs" when the User enters the portal's website, although you are not required to permit "cookies" installation in order to access and use the portal. "Cookies" are associated solely to the User's computer and do not provide data that allows the deduction of user names, neither can they read data from the user computer's hard disk or detect "cookies" created by third parties. However, they do allow ENDESA, S.A. to recognise the User once they have registered in order to avoid them having to re-register at each visit to access data and services reserved exclusively for registered users. The User has the option to configure his/her browser in accordance with whichever instructions and manuals are applicable, to receive on-screen notification of the receipt of "cookies" and to impede their installation on the hard disk. DURATION AND TERMINATION Access to and use of the portal are for an indefinite period. Notwithstanding the above, ENDESA, S.A. reserves the right to terminate or suspend access to and use of the portal at any time. Whenever reasonably possible, ENDESA, S.A. will provide prior notice of termination or suspension of access to and/or use of the portal. USER COMPENSATION The user expressly agrees to compensate ENDESA, S.A., its group companies, employees, administrators, agents, data or service suppliers and licensors for any damages (including legal fees and costs) deriving from the User's non-compliance with these general terms and conditions and any applicable private conditions, and to co-operate with ENDESA, S.A. in the defence of the latter's interests in the event of any claim or legal or administrative proceedings being initiated for the aforementioned reason. Furthermore, the User agrees to make every effort to avoid or, if applicable, mitigate the damaging effects that this may cause ENDESA, S.A. APPLICABLE LEGISLATION AND JURISDICTION All of the established terms and conditions will be governed by Spanish law. Expressly renouncing any rights and privileges to this end, ENDESA, S.A. and the User subject themselves to the Courts and Tribunals which have jurisdiction over the user's registered address for any dispute that may arise from the provision of services the purpose of these general terms and conditions. In the event that the User's address is outside Spanish territory, ENDESA, S.A. and the User subject themselves, expressly renouncing any rights and privileges to this end, to the Courts and Tribunals of Madrid (Spain). © Copyright 2001 Endesa, S.A. Total or partial reproduction prohibited. All rights reserved.

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To ensure the privacy of your data, EndesaOnline requests you to change your current password with a new one meeting the following requirements:

The password must be at least 8 characters and meet the following conditions:
- Include at least one letter (a-z).
- Include at least one number (0 through 9)

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